Refund Policy

This policy applies to purchases made directly on image-25.com — subscriptions and one-time credit packs. It sits alongside our Terms of Service; nothing in it limits consumer rights that your local law does not allow to be waived.

Refund Window

You may request a refund within 7 calendar days of a successful purchase. Requests submitted after 7 days are generally not eligible, unless the law of your jurisdiction requires otherwise.

Eligibility

A purchase qualifies for a refund when all of the following are true:

1. The request is made within 7 calendar days of the purchase.
2. No more than 2 successful generations have been completed since the purchase.
3. No more than 5% of the paid credits from that order have been used.
4. The account has not violated our Terms of Service or engaged in abuse, fraud, or repeated refund behavior.

Two clarifications that work in your favor:

• Failed generations never count as usage. When a generation fails, its credits are refunded to your balance automatically, and those credits are not treated as used.
• We do not charge any refund processing fee. The only deduction is for credits you actually used, described below.

Not refundable: free, bonus, promotional, and sign-up credits; subscription renewal payments (cancel instead — see below), unless the renewal failed due to a technical fault on our side or a refund is required by law.

Used-Credit Deduction

If some paid credits from the order were used before the refund is approved, we deduct their value from the refund amount:

Deduction = used paid credits × the per-credit price you actually paid for that order.

Because used credits are settled this way, images you have already generated remain yours under the license that applied when they were created.

What Happens After a Refund

• Any subscription tied to the refunded payment is canceled immediately (not at period end).
• The remaining credits granted by the refunded order are revoked.
• Nothing further is charged.

How to Request a Refund

Email support@image-25.com from your account email address and include the order ID (shown in Settings → Billing and on your receipt). We review requests within 3 business days. Approved refunds are returned to the original payment method only, and typically arrive within 5–10 business days depending on your bank or card issuer.

If you believe a charge is wrong, please contact us before opening a dispute with your bank — we can almost always resolve it faster.

Canceling a Subscription (Without a Refund)

You can cancel your subscription yourself at any time under Settings → Billing — no email required. After canceling, you keep the credits already granted for the current billing period until they expire, and no further charges are made.

Contact

Questions about this policy: support@image-25.com.